Comments on: This is Not My Moment of Zen http://lifeinbonitasprings.com/this-is-not-my-moment-of-zen/ Bonita Springs Florida Lifestyle & Real Estate Reports Sat, 20 Mar 2010 12:51:00 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jay McGillicuddy http://lifeinbonitasprings.com/this-is-not-my-moment-of-zen/comment-page-1/#comment-3744 Jay McGillicuddy Thu, 12 Jun 2008 21:44:03 +0000 http://lifeinbonitasprings.com/?p=674#comment-3744 We dumped Comcast in Sept of '06 because the motor home has a satellite dish. Plus it's cheaper. Like Missy says @comcastcares is on Twitter. We dumped Comcast in Sept of ‘06 because the motor home has a satellite dish. Plus it’s cheaper.

Like Missy says @comcastcares is on Twitter.

]]> By: Ric Stevenson http://lifeinbonitasprings.com/this-is-not-my-moment-of-zen/comment-page-1/#comment-3741 Ric Stevenson Thu, 12 Jun 2008 16:37:04 +0000 http://lifeinbonitasprings.com/?p=674#comment-3741 The message is to always understand that when you call any helpdesk, the person on the other end generally knows less than you do. I've been in tech support for 24 years, thankfully I am not 1st level. I also understand why any company I've worked for pays little for dedicated and knowledgable 1st level helpdesk people. Generally, most calls are errant anyway. What you want on 1st level support is a "nice" person, not neccessarily "knowledgable". If possible, ask for 2nd level support or a supervisor when calling a support line. In this case... Comcast does have "nice" people on 1st level... really, they do. They just don't really "know" anything. LOL The message is to always understand that when you call any helpdesk, the person on the other end generally knows less than you do. I’ve been in tech support for 24 years, thankfully I am not 1st level. I also understand why any company I’ve worked for pays little for dedicated and knowledgable 1st level helpdesk people. Generally, most calls are errant anyway. What you want on 1st level support is a “nice” person, not neccessarily “knowledgable”. If possible, ask for 2nd level support or a supervisor when calling a support line.

In this case… Comcast does have “nice” people on 1st level… really, they do. They just don’t really “know” anything. LOL

]]> By: Ric Stevenson http://lifeinbonitasprings.com/this-is-not-my-moment-of-zen/comment-page-1/#comment-3740 Ric Stevenson Thu, 12 Jun 2008 16:30:32 +0000 http://lifeinbonitasprings.com/?p=674#comment-3740 I have found Comcast to be fairly reliable.. and a lot faster than DSL. My only beefs are when I have had problems... they always want to dispatch a tech to my residence at the expense of my own personal time... when I KNOW the problem is at their end, which it always has been. So they schedule the tech a few days later and data always comes back within a few minutes, an hour or day. I think it rather comical that when I have reported problems, they say they had no idea that the entire area was down until I call. Then they say, oh yeah.. there is a reported down line in your area... after they scheduled the tech. The few times their techs have followed up and called me.. they laugh at their own helpline/dispatchers. I have found Comcast to be fairly reliable.. and a lot faster than DSL. My only beefs are when I have had problems… they always want to dispatch a tech to my residence at the expense of my own personal time… when I KNOW the problem is at their end, which it always has been. So they schedule the tech a few days later and data always comes back within a few minutes, an hour or day. I think it rather comical that when I have reported problems, they say they had no idea that the entire area was down until I call. Then they say, oh yeah.. there is a reported down line in your area… after they scheduled the tech. The few times their techs have followed up and called me.. they laugh at their own helpline/dispatchers.

]]> By: Missy Caulk http://lifeinbonitasprings.com/this-is-not-my-moment-of-zen/comment-page-1/#comment-3733 Missy Caulk Thu, 12 Jun 2008 11:16:21 +0000 http://lifeinbonitasprings.com/?p=674#comment-3733 Chris, I wrote on @comcastcares on Twitter coming to my rescue, follow him and you WILL get help. Chris, I wrote on @comcastcares on Twitter coming to my rescue, follow him and you WILL get help.

]]> By: Jack Boardman http://lifeinbonitasprings.com/this-is-not-my-moment-of-zen/comment-page-1/#comment-3732 Jack Boardman Thu, 12 Jun 2008 10:30:55 +0000 http://lifeinbonitasprings.com/?p=674#comment-3732 Comcast supplies TV only for us. The slower, steadier DSL from Qwest seeeeems to be less problematic. Comcast supplies TV only for us. The slower, steadier DSL from Qwest seeeeems to be less problematic.

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